
“If you don't want to get a credit freeze because you don't want the hassle or can't afford it, those roadblocks are removed with a lock. “They’re not quite as robust as a freeze, but perhaps the ease of use for the consumer is worth it,” said Eva Velasquez, president and CEO of the Identity Theft Resource Center. Companies you have an existing relationship with won’t be affected by a lock or freeze.
#EQUIFAX FREEZE VS LOCK TV#
That means no new accounts can be opened in your name until that freeze or lock is removed - no new credit cards, no new bank accounts or loans, and no new wireless or cable TV accounts. “But our team has been working around the clock to document the issues and address it appropriately.” A lock is not a security freezeĪ lock and a freeze both help prevent some forms of identity theft because they stop a criminal from accessing your credit report. “I think it's fair to say as with any service we did have some initial operational issues shortly after the launch,” Nancy Bistritz-Balkan, Equifax's director of public relations & communications, told NBC News. When we later logged on again, we were able to gain access.



Please try again later.”Īfter several more failed attempts, we made another call to customer service and were told to expect an email in 24-48 hours with a link to log in. Equifax customer care said everything was OK, but when we tried to sign on, we received another error message: “We are experiencing technical issues.
